Getting double charged when i never got the extra money

Jstone834
New Community Member
So back in August I put my whole Bank account amount into my account to protect it because my card got fradulated with 5th3rd. The total amount was 1366 and never took it back out. My phone was lagging at the time and wouldn't send it even though I tried twice. I never actually received over 2700 and now they want the "extra" 1366. I think it's just a system error and I'm not able to even think about paying this back. And even so wouldn't it be their fault if it took them over 6 months the to find it? I certainly didn't notice any extra money and the transaction history isn't there to support the claim. How do I deal with this? Is there a specific department I need to get ahold of?
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