Filed claim at paypal and chargeback at the same time

[Tsukino777]

I placed an order 3 months ago. I filed a dispute at PayPal with no response from seller. I escalated into a claim. I also called my credit card on the same day disputing the charges. Got an email from PayPal saying they can’t investigate anymore since I already filed a dispute to my credit card. What should I do at this point?

[kernowlass]

@Tsukino777 

All you can do is hope your credit card finds in your favour as Paypal can do no more for you.

https://www.paypal.com/us/legalhub/buyer-protection?locale.x=en_US

You must choose whether to pursue a dispute with PayPal under our Purchase Protection program, or to pursue the dispute with your card issuer. You can’t do both at the same time or seek a double recovery. If you pursue a dispute/claim with us and you also pursue a dispute for the same transaction with your card issuer, we’ll close your dispute/claim with us. This won’t affect the dispute process with your card issuer. In addition, if you pursue a dispute with your card issuer, you cannot pursue a dispute/claim with us later.