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A buyer made a purchase through our website and paid via Paypal; paypal took their cut of circa £290 (order was around 10K).
However we felt it might have been fraudulent (we'd been stung before by paypal chargebacks) and therefore asked him to instead pay by bank transfer / or pay cash. In doing so, we refunded his 10K via paypal...however, we're now obviously £290 down.
Can we claim this £290 fee back???
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Refunds
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Transaction Fees
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Sadly not, Paypal no longer returns the fee you were charged when your buyer paid as part of any refund that you issue.
Paypal processes your buyers original payment and then the refund for you, the fee is for providing that service.
Advice is voluntary.
Kudos / Solution appreciated.
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Sadly not, Paypal no longer returns the fee you were charged when your buyer paid as part of any refund that you issue.
Paypal processes your buyers original payment and then the refund for you, the fee is for providing that service.
Advice is voluntary.
Kudos / Solution appreciated.
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