Add guest transaction to PayPal account.

Yoxx
Contributor
Contributor

I made the big mistake to make a transaction without logging into my account, and now I'm being scammed and can't even issue a refund as it is not even appearing in my activity list.

I have the transaction ID and the receipt in my email, under the same name and email as my main PayPal account.

Please help me find a solution, I can't even reach PayPal's support.

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Yoxx 


You ''may'' not have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you OR opening a dispute if you are covered by buyer protection.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--help378
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.
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Yoxx
Contributor
Contributor

It's impossible to get a hold of the support, that's why I'm here.

I've been able to get a refund on the second donation as I did it after I log in through my balance, but the first one has been made with my debit card through the guest checkout with the same name and email as my PayPal account, I still have the email containing the transaction ID, I wish that the support can be available but it's just not the possible with the chatbot :'(

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Yoxx
Contributor
Contributor

@kernowlass 

I can't even find their number to call them or even email them, the chatbot never gets you with a customer support agent, do you have any idea on how I can contact the support?

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