Account has been limited for months, even though I’ve done everything.

[Yung_gill47]

My account has been limited for months now, I’ve done everything needed to restore the account, however my account access is still limited. The last task was to make the balance above £0.00 , which it is. However because my account is limited, I cannot sent money into my account to make it above £0.00. Now it appears to be stuck in a loop where I can’t get my account unblocked, because I can’t send money into my account, because it’s blocked. It’s been like this for months now. I’ve contacted the helpline and the AI just says to complete the steps. However I can’t complete the last step (send money into account, to make balance above £0.00, as my account access is limited. Anyone know what I should do? Everywhere I clicked on, it just says complete the steps. But I can’t complete the last step, due to the limitation.

[PayPal__Jyoti]

Hello @Yung_gill47  

Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern regarding your account being limited. For the safety and security of the network, PayPal often review accounts for potential risks which may lead to a limitation being placed on the account, depending on what is found during the review, your account may become limited. Here is an article that can help you understand which documents required to remove limitation on your account www.paypal.com/cshelp/article/limitation-help506 . You can reach out to our team to help you with the further steps and provide you additional help. Please connect with our Support Team by clicking the contact us option at the bottom of PayPal page.

Hope this information helps
Jyoti

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!

[Yung_gill47]

Hi, thank you very much for your response. I have already tried the Pay-Pal assistant, which loops back to the same suggestion of completing all the steps, even though the final step has already been completed. (Bring account balance to £0.00 or above), which isn’t being recognised by Pay-Pal. Same with the phone helpline, the automated helpline suggests completing the remaining steps, which I already have. So I have tried the Pay-Pal assistant, and the Pay-pay helpline, in the ‘contact us’ section. I have emailed Pay-Pal now, and now am patiently awaiting a response now.