no longer use paypal

louimae
Contributor
Contributor

my money is hold before paypal deposit in my account so my balance in paypal is zero, and suddenly paypal email me that i cant no longer use paypal so my money hold for 180 days? but the money is still pending, my balance in paypal is zero, what will happen? can i still recover my money? thank you so much if somebody could help me with this 

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2 REPLIES 2

Jonboi419
Contributor
Contributor

PayPal_Jack
Moderator
Moderator

Hi @louimae

 

Thank you for reaching out to the PayPal Community. 

 

Unfortunately, if a decision has been made to permanently limit your account, this would be final and not something we could change. 

 

You would need to use an alternative payment provider going forward to process online transactions. 

 

Please be assured that we do not take the decision to permanently limit an account lightly and a thorough review would have been completed before doing so.

 

If you wish to discuss this matter or appeal the decision, you can contact our Support Specialists directly by clicking 'Contact' at the bottom of any page on the PayPal website.

 

I hope this answered your query, 

 

Jack

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