i had to cancel the card that had the fraud charge so how do i verify?

BodydynamicsbyJ
New Community Member

I filed a fraud charge and it was found in my favor and  my money was returned. So the dispute is closed with paypal. But how do i verify to lift the limitations if i no longer have the card that i canceled because of the fraud charge? I still have the account but got a new card with a new number. It gives me two options. 1. Verify charges to the card in question.i cancelled the card so i can't.. 2. upload a bank card statement...which won't show that card number on it...HOw to resolve so i can use my paypal account?

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1 REPLY 1

PayPal_Jack
Moderator
Moderator

Hi @BodydynamicsbyJ

 

Thank you for reaching out to the PayPal community.

 

If you are being asked to confirm a card that you no longer have as it was cancelled due to fraud, we would be able to accept a statement from the card or, if you do not have one which shows your name in association with the card number, a document from the bank stating that you were the owner of the card but that it has been cancelled and replaced with a new one. 

 

You should be able to upload this directly to your case via the Resolution Centre where the steps are showing as awaiting a response. 

 

I hope that this information is helpful in resolving your query, 

 

Jack 

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