how to return item

Alex20071
New Community Member

wanted to return items they are not as pictured. the website is not available.  .

invoice id 301089107400228230995.

Thank you

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Alex20071 

 

Click on the transaction in your paypal account and using the resolve a problem link bottom of that details page open a dispute for item received but not  as described (if that is what it was).

 

If you do not get a refund or any seller reponse then you can escalate the dispute to a claim (within 20 days) for paypal to make a decision.

However be aware if they do find in your favour you may have to return the items first (trackable to prove delivery) before getting a refund.


Advice is voluntary.
Kudos / Solution appreciated.
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