answered

[everyoneisaclou]

edit: answered!! ty 🙂 Hey, so im pretty new to this thing but here we go. If someone sends me a chargeback/dispute/refund (dunno the name sorry, i think its a refund. basically its about "sent money to the wrong person" and paypal was supposed to take the money from me) but the payment was made for personal payment, do i still get a fee or? Im generally confused. I used to get 3 (now closed cases) without fees and im scared if ill get a fee on this last case. (but i still havent got the case) Thank you for the help.

[kernowlass]

@everyoneisaclou 

Sorry your post is so confusing hard to advise.

Can you just state exactly what has happened and what it say on the transaction on your paypal account.

You haven't even said if you are a seller or buyer or sending funds to a mate or family member and using that option ???

[everyoneisaclou]

@kernowlass ah sorry english isnt my first language. i guess you could say im a seller, but someone paid thru friends and family and they wanted to do a chargeback (or dispute) refund instead. now i wonder if this action will result in me getting any extra fees, considering paypal has a dispute fee? i hope this is clear enough

[kernowlass]

@everyoneisaclou 

It may get your account banned !!!

Its against Paypal rules to accept a family / friends payment for selling goods and you risk your Paypal account being limited if you do so.

A buyer would not be able to open a Paypal dispute for non-receipt of item or item not as described as they would have no Paypal buyer protection.

However they can still open a dispute for an unauthorised transaction OR do a chargeback (via their card issuer) and you may well lose as you would have no Paypal seller protection. And yes if they win you would be charged the chargeback fee.

[everyoneisaclou]

thanks for letting me know!