Who are Y&G F2P

[PeterD69]

who is this company and why are they sending me items

[Birdy73]

Did you manage to find anything out? Ive been sent a pair of poundland gloves i didnt order and would like to know if its a real place to send back

[PayPal_Joy]

Hi @Birdy73,

I'm sorry to hear that you've received items that you did not order. Could these items possibly be from an online order you made and you were sent incorrect items? If this is what happened, you can visit the link here to learn how to open a dispute for an item that is 'Significantly not as described' on the transaction that was made. If you need further assistance with this, please contact our Customer Support by clicking on 'Contact' at the bottom of any PayPal website page. You will be able to view available options for contacting them.

[popzywopzy20]

I seem to have been scammed by them too.

I was sent a $5 tent by the above company.

I realised when I checked the tracking number that this was for a $55 for a stair slide - usually internet savvy, I saw the deal and in a giddy daze, bought without thinking.

Now I'm in a battle with them to get my money back. They asked for the tent back then didn't want it and offered me a 20% discount instead!! - $44 for a crappy wee tent!

I've reported them to Trading Standards so we'll see what comes of it. Not entirely pleased!!

[kernowlass]

@popzywopzy20 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[Shannon0325]

The exact same thing happened to me today! They sent me a box full of ripped up pieces of paper. I haven’t been charged anything luckily but I don’t know what to do? How do they have my address and why have they sent me a box of ripped up paper?

[dazh1969]

Today I received a necklace with a 'diamond' owl attached... 

[Jammie1988]

Today I came home from work to find my mother opened a packet thinking it was hers with a cat keyring inside, she thought she'd opened my letter. But after looking at the address, its my address but not my name. The delivery description says necklace. I. So confused.