I've bought some audio equipment from a website that sells globally but are based in China. They claim they have warehouses in the UK, Europe, China and the US, and when you make your purchase you can select which country you want it shipped from. I obviously chose the UK but they have instead dispatched it from China. This will cost me a ton in import charges, plus it makes returning it virtually impossible.
I contacted the seller immediately to cancel the shipping and resend it from the UK (and to cancel the order outright if they can't). They have responded only once to say "let me check"... I have heard nothing more from them for two full days. They are not responding to any of my emails nor the so-called 'live chat'. Meanwhile the tracking shows that the package is continuing to move through the Chinese postal service and is about to head overseas.
I should refuse to pay any charges and let it be returned to sender, but their Terms state they will deduct the cost of shipping from any refund (shipping I did not ask for!).
This is blatantly deceptive, if not bloody illegal. Is there anything Paypal can do in this situation?
