Seller not confirming receipt of returned item

[saz22]

Hi, Hoping someone can answer my question. I opened a dispute as I returned an item that was not as described and the seller never refunded me. In the original claim I submitted evidence of our dialogue and also proof of postage. PayPal then came back to me to say the seller had agreed to refund me when they received the item (sent back 2 months previously!), and I still haven’t received the refund as the seller hasn’t confirmed receipt of the return. I’ve tried contacting PayPal with no reply, will they refund me if the seller never confirms they got the return? The seller is scamming me and I’m worried that I won’t get the refund even though I’ve provided the proof of postage and the tracking details. To complicate matters last time I checked the tracking the item was at the post office for collection so if the seller chooses not to collect it will that count as not returned? Thanks

[kernowlass]

@saz22 

Contact customer services and tell them that the tracking number you supplied shows the item waiting to be picked up by the seller and so you want your refund as you have done your part of the claim process.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.