Problem for customer

[MostafaShiraal]

hi , when my customer send money for me , get below email, why?

"We noticed that you've been using your PayPal account in a questionable manner. To understand this better, we will require some information from you."

[kernowlass]

@MostafaShiraal 

Are you accepting payments for selling using the friends/family option?

[MostafaShiraal]

what do you mean? how must I do this?

[kernowlass]

@MostafaShiraal 

It was a question, only that is one of the reasons paypal may state you are doing things in a questionable manner, if you are not doing that then contact customer services to see what the issue is.

[MostafaShiraal]

thank you for your answer , how I contact customer services ? I do not found related link for it

[kernowlass · Accepted solution]

@MostafaShiraal 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[MostafaShiraal]

Thanks for your guidance, but none of the steps you mentioned were helpful, and the nonsense PayPal support.

[kernowlass]

@MostafaShiraal 

OK