Paypal scam

[bonkhead]

I got an email from what seemed like a good email address (the rules don't allow me to paste the email address here but it as PayPal and service in it) saying: "we've detected that your PayPal account has been accessed fraudulently...." the number they gave me i[Removed. Phone #s not permitted]  When I called they wanted me to use Zoho so they could access my computer so they could money back into my account.  I didn't do it but it seemed legit at least at first.  The email looks good but on further inspection there are certain things that don't make sense.  Is this a common scheme?

[kernowlass]

@bonkhead 

If its a spoof then NEVER USE ANY LINK OR ANY PHONE NUMBER.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

Also if they ask you to call the number in the email then it would be fake paypal agents trying to scam you for money to 'fix' something. 

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email / download an attachment OR phone them on a number in an email, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/smarthelp/article/how-do-i-spot-and-report-a-fake%2C-fraudulent%2C-or-phis...
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity