Paypal rejected my claim for refund as seller told untruth, how do I re-open to counter the claim?

HMAP59
New Community Member

Request for Refund from PayPal when seller was not complying and being untruthful using delaying tactics.

Realyiyi.com  #198719220

This company offered me a credit coupon for my order that was nothing like the advertised product.  Which I was happy to accept.

With my original order, I returned the product for a full refund. After chasing them weekly for 6 months for the refund, they finally told me I was not eligible now as the time period had expired (due to their continual delay tactics) then offered me a credit coupon for other products, which I accepted, when I went to order with the coupon, the order would not accept the coupon and after emailing them to advise the coupon did not work, they kept asking me for a screenshot of the message stating it did not work, of course, I could not give them this as the order had gone through, now I am out of pocket 2 x A$172.00 without any product!!  How can you refuse my claim for a refund when I had attached emails with their delaying tactics and nonsense responses?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@HMAP59 

 

Paypal buyer protection is for 180 day (6 months only) so did you try and open a dispute after that time period?


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