I filed a potential fraud claim with my bank back in July, once they were advised I immediately notified paypal as well as the transaction was through them. After further looking into it the charge was legit, I wasn't aware of the name and amount that showed up on my statement (money converted to USD and I am in CAD). Called both my bank and paypal weeks ago to let them know that this case isn't needed anymore, everything was closed and that was that. I get an email from paypal on Friday that this same case was reopened from my bank, and if it needed to be closed to please reach out to them as it was advised by the bank and not directly by me. Called the bank and they confirmed that it's been cancelled and the amount should be reflected on my account. Paypal is now saying that they are unable to close this case on their end, unless my bank reaches out to paypal to confirm. So I call by bank back and they say this isn't a procedure that they do, I was bounced around to a bunch of agents hoping for help all of them said the same thing. Once of the agents mentioned they had worked for the bank for over 10 years and have never seen a paypal situation like this. The only thing that I can do on my end is reach out to paypal myself and prove that the case was cancelled and the amount was back to my account owing as it was a legit charge. Called paypal back and also got bounced around to a bunch of agents who also said the same thing, that they are unable to close until they hear from my bank. Which leaves me stuck in the middle of a situation that seems is unable to get resolved. Bank says they don't reach out to paypal to confirm closed and amount is back with card holder, and paypal is unable to close case unless heard from bank. I have been on hold for an hour and a half with a ringtone but no one is picking up yet, I don't want to hang up as i've waited this long but have a feeling the call will disconnect seeing as it happens to other people on this forum. Has anyone deal with a situation where both parties refuse to speak to each other?
