Payment is pending and official documents is required to be submitted, but can't submit them
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello All,
Days ago i paid for a service online using PayPal, without creating an account, using my email.
But a day later i got an Email from PayPal and requested me to submit "official document that confirms you live at the address listed on your PayPal account" but i did not have an account at that time and the payment is still pending, so i created an account using the same Email i used in the transaction earlier.
It says in the Email:
To provide this information, please go to the Resolution Center. To access the Resolution Center, log in to your account and click "Help" at the top of any page, then click "Resolution Center." Please ensure that any documents you send us are fully visible as we can't accept partial documents.
however i went to that page and i cannot find the case number to submit the required documents, i tried to search for the transaction number but no results.
any help on how to verify my account and get that payment done?
Thanks
- Labels:
-
Limitations
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Reach out to PayPal at Facebook or Twitter for assistance:
Kudos & Solved are greatly appreciated. 🙂
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.