I can't update the page about account restriction information.

creastor
Contributor
Contributor

I just signed up for a paypal and soon received an official notice: "Your account access is temporarily limited
We noticed that you've been using your PayPal account in a questionable manner. To understand this better, we need more information from you. You'll need to provide the requested information to regain full access.”

OK, I know I should provide the requested information, but I can't update the page about account restriction . This is very strange. Is there an extra new problem with my account? Normally, I should be able to see why the account is limited and what information needs to be submitted . However, I can't see anything. I don't know what's wrong, I can log into my account and click any page and browse normally, but the only thing I can't see is the specific information about the account restrictions. Can anyone explain the problem? thanks very much. I hope the account limit issue will be resolved eventually, if this account limit issue cannot be resolved, can I not close the account? And then this account has been idle like this? Thanks for your replies.

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1 REPLY 1

Ashwani3
PayPal Employee
PayPal Employee

Hi @creastor 
Welcome to the community forum and thanks for posting. 

Looks like you need help with limitations. 

I comprehend your concern about your account being restricted. For more information on how limitation works, click here

If you experience difficulty uploading your documents please try using the link: www.paypal.com/il/uploaddoc to upload your documents securely to PayPal.

If you face any issues, please contact us through the following link 

I hope this helps.

Thanks,
Ashwani.

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