Hijacked account

Nocold
New Community Member
In the space of 3 minutes wife recicved email notices from Paypal that her phone number, security questions and email address were all changed and that her account was changed into a business account. All of this was done without any input from her. The links in those emails require her to login to raise any dispute. In trying to report this we've been unable to find any contact information for PayPal Australia. Is there any suggestions from the community on what the right approach would be to recover the account?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Nocold 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
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