Help Please!

Seez1937
Contributor
Contributor
How to solve this issue, even though I am trying to reach the customer support of paypal and I still can’t. Below is the message I have received. You can't use PayPal anymore At PayPal, we value a safe community for our customers to do business. We noticed activity in your account that's inconsistent with our User Agreement and we no longer offer you PayPal services. Any bank or credit card information linked to your PayPal account cannot be removed nor can it be used to create a new account. You can still log in and see your account information but you can't send or receive money. Any money in your balance will be held for 180 days, after which we'll send you an email with instructions about transferring your money. Reference ID: PP-L-398046741951
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Seez1937 

 

Nothing to resolve unfortunately, permanent bans are rarely able to be appealed and paypal are no longer offering you their services.

They may not reply to any messages as you are no longer a customer of theirs.  😥


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Seez1937
Contributor
Contributor
Thank you man but as soon as I joined and wanted to upload my documents this meesge was given to me that’s the issue!
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Seez1937 

 

Most common reasons for an account limitation are:-

1. You have a previously limited account (temporary or permanent) and you have tried to open a new account and not resolved the issues with the other account first.
2. Using a VPN.
3. Not being in the country where you have opened a Paypal account.
4. Being under 18 / minor account.
5. Having 2 Paypal accounts or more of the same account type.
6. Not having your legal name on your Paypal account.
7. Selling items (often virtual or digital) that Paypal consider a high risk of disputes/chargebacks OR items that violate their acceptable use policy.
8. Using the friends/family option for sales transactions to try and evade Paypal fees and risk of disputes.
9. Violating their acceptable use policy as per link.

https://www.paypal.com/us/legalhub/acceptableuse-full?locale.x=en_US

If none of those then...

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





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