Dispute shipping label

[Suzanne1957]

I purchased an industrial sewing machine that arrived damaged.  The owner is rude and kept avoiding me until I filed a claim and wanted to send me parts to fix.  It has not been opened, only taken off the pallet.  I have no idea if there could be more damage inside or not.  I sent pictures along with all email documentation.  Owner replied, "I will send you wheels".  I declined letting him know that the frame is bent and the weld is also broke. I am 65 and didn't spend $2000.00 to become a mechanic and start fixing a machine., yes they require maintenance, but not repairs upon arrival of a new machine. I just want to send it back.  He is clearly not interested in me sending it back or issuing me a refund. From the reviews I have read I am not the only one this has happened too.  His solution is for his good and not the customer.  I met the 7 day, unopened deadline for return.  Synchrony bank says it can take up to 90 days and Pay Pal has put a "provisional credit" back on my account.  What happens if seller still refuses a refund and lies so I still have to pay for a damaged machine?  

Thanks so much!

Really worried.

[kernowlass]

@Suzanne1957 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[Suzanne1957]

So far Synchrony bank is refusing to refund me and said they can't force the seller to send me a shipping label. I even told them I would pay for shipping back although I shouldn't have to. The machine is damaged and I can't believe they honestly think I am going to pay them, and if I don't it hurts my credit. I have sent all documentation, correspondence and pictures, and hours on the phone to the point I am exhausted.  Basically they are allowing the seller to get away with selling damaged goods that has nothing to do with me.  I filed a claim with the shipper as well and they declined.  No one is taking responsibility.  This has been going on since August 2021.