Closed Case Negatively after PayPal received information confirming I never received the shipment.

[BadGolphertoGo]

I started a claim with the PayPal Resolution Center for a missing lawnmower shipment. Canada Post has clearly documented and proven it was never addressed to, or delivered to me here Ontario. Their confirmation shows it was actually delivered to someone in a different Province all together, Quebec. I've actually called the person in Quebec, and they confirm nothing was ever delivered to them... The seller has never responded to my inquiries and PayPal haven't confirmed they've contacted them either...My claim was been denied for some unknown reason... Can someone explain why PayPal has Closed my Case, and what recourse I may have to  be at least refunded? I'd actually like to discuss my case with someone (a real person) at PayPal's Customer Service? Is there a phone number or email address? This isn't right!

[kernowlass]

@BadGolphertoGo 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?

[BadGolphertoGo]

After talking to PayPal's Customer Service on the phone, where I asked to appeal their negative decision, they reopened my case after explaining what they needed towards a positive outcome. (refund) Once I sent them back all the tracking info and my local Post Office confirmation, showing the item was never delivered to me, I received notification 2 days later, the refund was approved. Good Luck on your cases...

[kernowlass]

@BadGolphertoGo 

You're welcome !

[BadGolphertoGo]

Greatly Appreciated, Thank You Very Much!