Close the account

[Justinzp1]

Hello,

Since paypal supports scammers i would like to permanently close paypal account. But i cant do that. If i go to the settings and try to close it it says there was a problem, please contact paypal support and there is no way to contact them... how do i do that ?

[LydiaMary]

I agree !!  Am not closing in case I need for an emergency, but will NOT use Paypal again !!

I can't believe they support scammers !!  They asked me to do a report to the police, online scam report, do a lot of documentation.  If I reported it like they wanted me to, they'd laugh all day ! 

So I paid $47.80 for 2 plastic things, which I have no clue what they could be used for ...  not anywhere close to what I bought.  Off Facebook Marketplace.  Can't find them anywhere now of course.

[Justinzp1]

I paid for online service, on the page it said it will take 24 hours to deliver. Tried contacting the seller trough paypal messages, no reply. Wanted to open a dispute but there were no options for refund so i opened "unothirized actions" and said "Since i cand find refund option im opening the case trough here" i explained that i havent received what i ordered and the seller not responding to the messages on paypal. Paypal imidiatly closed the case, didnt refund and there is no way of contacting them... Paypal is TRASH

[LydiaMary]

I didn't give up. Found a pic of what I was supposed to get and told them I wanted to reopen my dispute. They came back with a one time credit... Phhh.. Still not happy with them. But don't give up and let them win!

[Justinzp1]

How would you contact paypal ? I couldnt find any contact forms in resolution center

[kernowlass]

@Justinzp1 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

Also if you did not get the option for non receipt then did you use the friends/family option to send the payment thus negating your paypal buyer protection?

[Justinzp1]

How do you contact paypal if there are no options in resolution center ? Also, how do you check if it was send as "family and friends" I didnt do payment manualy i did it trough check out on the sales page

[kernowlass · Accepted solution]

@Justinzp1 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.