I have been reading page after page of complaints from consumers about their orders, what they paid for vs what they received. Although this is not funny in any way, I'm sorry to say that I had to laugh at some of the received items and I apologise if that offends anyone. I too have had this same issue time after time. I ordered 2 life like animals, a cat & a dog. The cat was hard, body shaped like a box, no whiskers, it's tail was so fast when it purred and then it started singing some stupid song. The dog however was real cute but it is nothing but a simple stuffed animal, no robotics whatsoever. I ordered some life size Halloween decorations, 3 items, all were animated. What I got was 3 items that looked similar but they were 6 inches tall statue figurines. Totally not animated, not posable and definitely not what I ordered. On this order I am happy to say that paypal did take care of me and I did get all of my money back! Paypal covered it and refunded me 78.00. The seller offered me 10% off my next purchase, which I refused. I told them I may be dumb but I am not stupid and what on Gods green earth would make them think I would ever order from them again! Then I ordered a 799 piece toolset with toolbox and trolley. What I got was 1 wrench. The seller and I are still going round and round about the order. They say it was sent out check with Express Delivery carefully, they say it was delivered. Seller says if I am not happy with the tools, send them back for a refund. I can't return what I didn't get. And my boyfriend ordered a mens fringed leather jacket and got a shirt. The point I am trying to get to here is that yes all of these purchases came from China. But they are not from the same seller. There are way too many complaints out there and more than likely shipped out of China. You can not tell me that all of these various sellers fill their orders incorrectly! This just does not compute in my brain. What I want to know is what process does our packages go through before it arrives to its destination? How many times is one said package opened up, rummaged through, sealed up and sent to the next station? Why does it take 3 weeks to go through customs? I think this is where the problems are taking place. I know I may be wrong but it makes more sense to me. As far as Paypal is concerned, in my opinion there are definitely some areas they need to improve on for sure and at the same time we need to look at this from their point of view. We as consumers, adult consumers, need to take some responsibility too. I'm sure Paypal is so swamped with these claims they probably don't have time to breathe and or just going crazy. I for one if I place another order online, I will research the seller first. I agree something needs to be done, but it isn't paypals fault. The last thing I want to say is that on all of the sellers sites in the return policy page they all say 100% guaranteed - all your money back, no questions. If wrong item sent the return shipping is on them. That so far has been a big lie to us as well! A class action suit sounds like an excellent idea
