Account suspended, how do I resolve this?

[NMHoang05]

Hello,

I recently opened an online store using Shopify, and I want to add PayPal as a checkout method, I followed the guide from Shopify and successfuly setup PayPal on my Shopify store.

After one order placed on my online store using PayPal Express checkout, I receive email from PayPal said that my account is limited.

I follow the steps to resolve this limitation, except the step "provide receipt from the supplier", I don't have the receipt at the moment so I went and asked the supplier for the receipt.

I came back and saw my account was suspended.

what can I do to lift this suspension?

[kernowlass · Accepted solution]

@NMHoang05 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[NMHoang05]

Hi, kernowlass!

Thank you for the reply.

It seems I can't dispute this, they said the decision is final.

Starting a business is hard.

[Leon2408]

What do I have to do to send my I’d to get into my account