Paypal Checkout Connection Problem

[gcopping]

I am trying to connect to Paypal through Hikashop Paypal Checkout plugin in sandbox mode, but I get the following error message:

"Partner not Business or Account Closed
The email address of your PayPal merchant account is not yet confirmed. Please check your email box for an email from PayPal to confirm it so that you can start accepting payments."

I know that the account is open and that the email address has been verified so why do I get this error message?

I have contacted Hikashop support and they do not know why so can anyone at Paypal please help me with?

[MTS_Jennifer]

Hello @gcopping ,

Thank you for posting to the PayPal Sandbox Community.

Based on the error that you are seeing, it is possible your sandbox account email is not confirmed. If you provide your sandbox merchant id, we can check the settings on our end to ensure that the sandbox account email is confirmed.

If your sandbox account is attached to the developer dashboard, here is how to view the sandbox merchant id:

• Log into the Developer Dashboard at https://developer.paypal.com
• Hover over Testing Tools
• Click on Sandbox Accounts
• Click on the three dots next to the sandbox email
• Click View/edit account
• Scroll down to Sandbox account info
• The merchant id is the Account ID that is listed

If you do not see your sandbox email listed in your sandbox accounts in developer, you can add it:

• Log into the Developer Dashboard at https://developer.paypal.com
• Hover over Testing Tools
• Click on Sandbox Accounts
• Click in the link that says 'Link other sandbox accounts to this developer account'
• Log into your sandbox account and link it to your developer dashboard.

Once you provide the merchant id, we can check the sandbox account to ensure that the email is confirmed and that the are no issues with the sandbox account.

Thank you,

Jennifer

MTS

PayPal