Good day @thepearlstreats,
Thank you for contacting PayPal community.
Our sincere apologies for the inconvenience caused.
For LIVE PayPal account, I would suggest to please contact our PayPal Customer service via link - https://www.paypal.com/us/smarthelp/contact-us (then choose at the bottom one of the contact methods - email or phone) who should be able to help you regarding the request.
They will be able to assist you further as they are specially trained to address this type of account inquiry .
Thank you so much for your patience and understanding.
Sincerely,
Chiranjeevi
PayPal/Braintree MTS
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
