10548-This transaction cannot be processed

JLMaternity
Contributor
Contributor

Good afternoon, I am trying to test transactions in sandbox mode and receive the below error.

 10548-This transaction cannot be processed The merchant's account is not able to process transactions.

 

Please assist me

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3 REPLIES 3

MTS_Justin
Moderator
Moderator
Hello,

Please share the merchant id for your sandbox account so I can review the payments pro settings on your account.

Please follow the steps below to retrieve the 'merchant id' for your account.

1. Login to your account

2. For premier accounts, click on "settings" (the gear icon showed on the account overview page) and on the following page, the left-hand side of the page will show a section called "account options" and within that section you will see "Merchant ID".

3. For business accounts, click on "settings", (the gear icon showed on the account overview page) and then "profile and settings" and on the following page near the bottom of the page you will see "Merchant account ID".

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JLMaternity
Contributor
Contributor

hello -> AMMFXX48NYRKN

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JLMaternity
Contributor
Contributor

 

Hello team, 

 

We need you urgent assistant with this issue please? We need to resolve this issue today still please.

 

Kind regards,

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