wrong item sent/refund

[XCRACKER45]

Ordered item advertised sent wrong item.Had paid for item primised refund of £15 if kept the item.Deal accepted but so far no refund received.What can I do?

[PayPal_david]

Hey XCRACKER45,

Welcome to the Community!

If you received a wrong item, you can file a dispute on the transaction through your PayPal account.

To file a claim, first open a dispute and try to work out the problem with the buyer or seller through the Dispute Resolution process in the Resolution Center.

If you're unable to resolve the dispute, you can escalate it to a claim. By escalating your dispute to a claim, you're asking PayPal to investigate and decide the outcome.

To file a claim (by escalating an existing dispute):

1. Log in to your PayPal account and go to the Resolution Center.
2. Locate and click the case number for the dispute you want to escalate.
3. Under "More Options," choose what you want to do.
4. Follow the directions and provide the information you're asked for.

Note:

• You have 20 days to file a claim once a dispute has been opened. For example, if you open a dispute on December 1 at 11:00 AM, you have until December 21 at 11:00 AM to file a claim.
• A dispute will automatically close if it isn’t escalated to a claim within 20 days.
• Closed disputes cannot be reopened or escalated to a claim.
• If you are unable to resolve your dispute directly with the seller, then it is important that you escalate to a claim before the 20 day dispute expiration date. By escalating a dispute to a claim, you’re asking PayPal to investigate the dispute and decide the outcome.

I hope this information helps.

Happy holidays.

David.