refunded customer

[dazleeds]

i sold an item via ebay and the customer has since cancelled after paying so i went to my paypal account to refund them which i did BUT now its saying i still have money in account and the following 

22 may  refund                                           pending       -£25   

22 may  add funds from bank account        uncleared    -£24.15

also when i put cursor over the uncleared bit i get this

You're transferring money to your PayPal account with an eCheque. The money will be in your PayPal account in 5-7 days. To help transfer money faster in the future, you can add a backup payment method

how can this be its the only thing i sold today and the only thing i refunded

BUT customer said refund is in her paypal account

??????????  

[kernowlass]

You can only refund via funds in your paypal balance or an echeque.

You are refunding via echeque.

The refund will show in the buyers account but be on "temp hold" until your echeque clears.  

[dazleeds]

dont understand when the lady paid me normally and money was there but when i refund it doing it by echeque?? the money has not left the paypal account 

[kernowlass]

When your buyer pays is it never instant > what happens is that paypal "credit" you in advance and then start uploading the funds from the buyers funding source.

So as that payment has not completed the money is not "really" in your paypal account and as paypal don't "refund" in advance then your refund has to go as an echeque.