Hey there,
If your transaction says complete then the funds are with the seller. If they are refusing to ship the item you can file a dispute for ‘Non Receipt’.
To open a dispute on a transaction, please follow the steps below:
1. Log in to your PayPal account at www.paypal.co.uk
2. Click 'Resolution Centre' near the top of the page.
3. You will have the option of:
• Clicking the ‘Dispute a Transaction’ button, or
• Clicking the heading ‘Report a Problem’ and then clicking the ‘Report a Problem’ button.
4. Select ‘Item dispute’ and click ‘Continue’.
5. Click the 'Find transaction ID'. A new window displays your transaction history.
6. Click the ‘Transaction ID' you want to dispute.
7. Click ‘Continue’ and follow the instructions.
