i ordered something off ebay as a paypal guest and havent recieved it

[desmond123]

i ordered something off ebay as a paypal guest all though i have an account andi havent recieved the item yet. i tried using the ebay money back scheme but it says i ordered as a paypal guest i go to paypal and theres no transaction in my recents because i ordered it as a guest. what do i do? i have the entries of the money leaving in my bank statements

[kernowlass · Accepted solution]

You can still open a dispute as a guest buyer but you have to contact paypal and they will do it for you.

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".



OR have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[desmond123]

Will do and get back to you if it works.

[kernowlass]

You don't need to get back, i know it works, that is how paypal tell you to open a dispute if you are a guest payer.