cancelling a withdrawal

[kenadiid]

i recieved an email saying that they attempted to cancel our direct debit instruction from your bank and on another email it says i cant use that bank account and wheres my money please help

[PayPal_Jessica]

Hi Kenadiid,

Welcome and thank you for posting in the forums!

Sorry to hear that you are having these issues. Since we can't discuss specific information here, I would advise you to contact us via email or phone following the Contact Us option in in your PayPal account. You can also reach out to us via Facebook or Twitter: @AskPayPal and we'll be happy to follow up on this.

Thanks,

Jessica

[kenadiid]

ive sent an email could you please reply to it as im unable to phone you

[PayPal_Anna]

Hi kenadiid,

Thank you for posting and welcome to the Community Forum!

Regrettably we can’t see your account details here. I would recommend you reaching out to us via Social Media if you are unable to call us. You can contact us directly on Twitter @AskPayPal or on Facebook at https://www.facebook.com/PayPalUK.

We will then be able to review the matter for you.

Hope it helps.

Anna