automatic payment

[evegeom]

Hello! Around 3 months ago I signed up to an automatic payment to a company per month through PayPal, after searching for ways to cancel this I thought I'd try to delete my account to see if this stopped the payments but it didn't and now I don't know how to stop the payments. I'm on my second account now but the automatic payment is set up through the first account (which I deleted) which is linked to the same card as this account. I was wondering if there was anyway of stopping this monthly payment even if I've deleted my account. Thankyou.

[kernowlass]

Why did you not come here before deleting your paypal account and we could have talked you through cancelling the subscription.

Now you have deleted your account your best bet is to see if customer services can help you >>>>>

Click on the words "Contact" at the bottom of your paypal account summary > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".

OR have you considered contacting Customer Service via Facebook or Twitter?

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[evegeom]

Thanks for your help I really appreciate it!

[kernowlass]

Good luck. 

[largerlarger]

I need to cancel a monthly automatic payment...please

[PayPal_Anna]

Hi largerlarger,

Welcome to the Community Forum!

No problem at all 🙂

You can cancel your subscription in few easy steps.

You can find information how to do it here: http://ow.ly/EZpEw

Hope it helps!

Anna