Why I cant refund a customer?

T0m
New Community Member

Hello there

 

I need to refund one customer  But I cant, because of "You cannot refund this payment right now because you do not have enough funds in your PayPal account."  My primary currency was EURO and I converted everything into Euro. I have changed the primary currency  to British pounds. My balance is  Ł182. I need refund 59,99. How can I do it?

Why I getting the message "There isn't enough money in your PayPal balance to issue a full refund. Please add funds to your PayPal balance to issue a full refund or add a bank account and issue a refund by debiting money directly from your bank account." ?

Many thanks for any solution.

 

 

 

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1 REPLY 1

snowshoe
Frequent Advisor
Frequent Advisor

Suggest that you follow-up with customer support as they can look at your account setup.  That's something that can't be done here.

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