Refund still "pending"

HWD73
Contributor
Contributor
Help! I'm a bit new to this. I bought a washing machine via eBay and paid via Paypal. When I went to get it, it was faulty and therefore didn't take it away. The seller said they'd issue a refund via paypal. I have received an email from Paypal saying that I've received a refund but that it'd be shown as "pending" until 8th February. It is now the 9th February and it is still shown as "pending". Is this normal? Am I just being impatient? I can't seem to set up a dispute in the resolution centre as it says it is still pending. AAAARRRGGH!
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3 REPLIES 3

HWD73
Contributor
Contributor
Oh, and the payment came direct from my bank account.
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arghhh
Member
Member

Yes i have the same problem it says its pending until 8th feb and its now 9th feb and its still saying pending on my side i contacted the seller and she does not understand why has she has the funds in her bank account for the refund so please reply to us????????????? its really annoying!

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kernowlass
Esteemed Advisor
Esteemed Advisor

 If your payment has processed and then the seller has to refund you then they can only issue a refund via funds in their paypal balance or an echeque.

 

They can't refund using their card as a refund source.

So the echeque has to clear through to the sellers paypal account and then it is credited to you and the hold lifted.

The date is a "guesstimate" and as it is the weekend it may be Monday before it clears through to you.

But you may be in luck and it will clear later today.

 

 


Advice is voluntary.
Kudos / Solution appreciated.
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