Refund still pending

[steg90]

Why is refund pending?  It was put in 8th February 2017 and still pending.  This was refunded by Halfords Autocentre, not an ebay seller.  Having spoken to Halfords they said it left there account 8th Feb.  Why oh why is it set to pending?!?!?  I am sick of this now, it is my money.

[kernowlass]

@steg90

When did you actually pay for the item and how did you fund that payment?

[steg90]

Paid for it 3rd Feb.  Paid via paypal.

Halford told me it has gone from there account, paypal is holding this up - temporary hold for what reason, I've not a clue.

[kernowlass]

@steg90

Yes i know you paid it via paypal, i asked how you FUNDED that paypal payment as that makes a difference to your answer.

Also is it temporary hold OR pending as you have said both now !!!

[steg90]

It was on temporary hold in an email I got until Friday, but on paypal site it just states pending.

I just paid via paypal which takes the money out of my bank account.

[steg90]

 Still in pending...

[kernowlass]

@steg90

Ok then this is the reason its on temp hold   >>>

When you send a bank funded Instant Transfer payment, two things happen simultaneously:

- PayPal sends a request to your bank for the funds for the transaction. It takes 3-7 business days for funds to come from your bank.

- PayPal pays the seller up front for you, instantly, so that the seller will not delay in processing your order.

When refund or cancellation occurs for that payment within a few days of it being sent, the funds that PayPal paid up front for you are returned.

However, the funds from your bank account are still in transit. They haven't reached your PayPal account yet.

As soon as those funds clear, they are available for you to use or withdraw.

[FFU]

What happens when it's your PayPal balance?

[steg90]

Paypal took the money out of my bank account 8th Feb, they paid halfords 3rd feb...so why still pending when the money has gone from my bank account?

Thanks

[kernowlass]

@steg90

Did you actually READ my reply.

They CREDIT the seller the funds and paypal take the wait for your funds to transfer from your bank account.

That takes 5-7 days via electronic transfer, the fact the funds have left your bank account does not mean paypal have got them yet as they have to go via automated clearing.

They do not use the faster wire transfer method due to cost and that is why they CREDIT your seller in advance.

So when your seller refunds its paypals credited funds that are returned but you have to wait for YOUR funds to complete from your bank account to paypal and then as a refund has been made they will be cleared into your paypal balance.