Refund not showing up in my transactions history and in my bank account

VictorPetrov
Member
Member

Hello,

 

I ordered 2 weeks ago an item from a website and payed with my Credit Card (NOT with PayPal). The order was cancelled for an unknown reason (it is not my wish) and the company said that Paypal will refunded my money to my PayPal account. I've checked my paypal account and there is no info on this refund in my transaction history. The seller gave me a Refund Unique Transaction ID but I'm not sure what to do with it. Please help me with this issue because I don't know what to do and why isn't refund showing up on my account.

 

Thanks!

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Resolution Centre – Case Reversal Details
Our investigation is complete. This payment has been reversed and the funds have been returned to the buyer.
Inquiry by PayPal - Case ID: PP-005-771-133-127
Status: Investigation Complete
Transaction ID: 8C0895296E433902S
Buyer Name & Email: VICTOR PETROV,
Transaction Amount: £295.00 GBP
Transaction Date: 29 Apr 2017

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1 REPLY 1

Arhmad
Contributor
Contributor

Having the same issue the refund is not showing in my transaction history

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