Refund - how much to pay?

locket37
Contributor
Contributor

How much will I have to pay if I have to make a refund to my buyer on a transaction of  £450? Does anyone know please?

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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

Why would you have to pay to refund?

 

If you use the refund option you actually get a credit of the original paypal payment fee. 


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locket37
Contributor
Contributor

it sounded like I would have to pay a % in order to refund the buyer the amount she paid into my paypal account. I simply want to pay refund her payment as my school (who I am selling on behalf) can't process paypal paperwork. Too long and complicated to go into. Basically we are now trying to arrange a cash on collection to get round this glich on our side. I just thought that I would have to pay something in order to refund??

 

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essexman
Contributor
Contributor

If its a full refund no but if its part refund you will pay fee.

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PayPal_Maria
PayPal Employee
PayPal Employee

Hi locket37,

 

Kernowlass and essexman are right in saying that the fee you are charged when you receive a payment is refunded when you issue a refund to your buyer. For more information on how to refund a payment, please click here.

 

Please repost if you need further assistance with this query and I can look into your account specifically.

 

Thanks,

Maria

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