Refund from ASOS, not showing in balance.

robertmagnason
Contributor
Contributor

 I got a refund from ASOS and it says it's gone through. It also says my account balance is 0 SEK (the payment was in SEK so not a currency problem). However, when looking on the history tab and choosing advanced, it says I've received the money and that my balance is 350 SEK (the ammount of the refund). But I can't transfer it to my bank account. 

Thankful for any help.

Login to Me Too
5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor

@robertmagnason

 

How did you FUND the paypal payment that was refunded.

 

Was it bank transfer or a debit card?


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

robertmagnason
Contributor
Contributor

debit card

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@robertmagnason

 

Refunds to cards go automatically back to cards.

 

After being marked as completed paypal state allow up to 30 days.

 

However I have never waited longer than a week but thats in the UK, not sure about Sweden..


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

robertmagnason
Contributor
Contributor

OK, so I guess I'll wait a while... I'll come back here if it hasn't showed up by the 25th.

Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@robertmagnason

 

Well i would not bother to post back here again if it does not appear as there is nothing we can do.

If it does not show up your best bet is to talk to paypal.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.