I purchased a eyeshadow palette that had been listed on eBay. The seller asked me to send the funds via PayPal instead which I agreed to. After I received the item I opened & swatches noticing the swatches didn’t match or appear in anyway similar what I had seen on the brands website & other people’s photos. The packaging wasn’t made well, certain features where not the same, which I wouldn’t have been able to ell until I received it here (the writing was raised on the packaging on the real palette but the one I had wasn’t). I initially contacted the seller on eBay asking if it actually was genuine but got no reply, so I opened a case on PayPal. She responded to my case that she believed it to be genuine & would only offer me a refund of £10 (it cost me £44.40). I declined the offer as I wanted a full refund & to send the palette back. I asked if she could confirm that she would process the refund but I’ve had no response from her since last Friday. Is it time for me to escalate the case?
