Postage on Us refund help

[leec110]

I have completed the request for postage refund but didn't get a confirmation email.

I have had my dispute resolved but am still waiting for postage to be refunded.

As there was no confirmation, I tried again and again no confirmation email.

How do I procede with this claim?

[kernowlass]

@leec110

From paypal help pages  >>

Get your refund.

If your claim is approved, we’ll send a refund to your PayPal account within 10 business days.*

[leec110]

How can I check if the claim has been accepted if I'm not getting a confirmation email.

The dispute that required postage to be paid has been resolved as proof of return was in my favour.

I got a message saying that I would get a confirmation email after submitting my request for postage refund.

I cant see anywhere on the system that shows I have made the claim

[leec110]

This is what I am referring to

Return Shipping on Us Service, offered by PayPal

---

Thank you for your request! You should receive a confirmation email shortly and we will respond within 5 working days.

Thanks for using our service.



* The Refunded Returns service is offered by PayPal Pte. Ltd, in partnership with TELUS International Europe, the service provider.
See General Conditions of Use.

[kernowlass · Accepted solution]

@leec110

I've never used it but found this for you under the FAQ  >>>

For any questions about the PayPal Return Shipping on Us service, You can send an e-mail to: cspaypalreturns_uk@telusinternational.com.

[leec110]

@kernowlass

Thanks for your time with this.

That address is right at the bottom of the list of FAQs.

I'm now waiting for their response.

[kernowlass]

@leec110

Good luck, can you feed back and update so we can know for the future?

[leec110]

So far still no confirmation email from submitting postage refund request.

No reply from cspaypalreturns_uk@telusinternational.com.

What am I supposed to do now? I have waited 10 days now and it has now passed the 28 day limit due to the return taking 18 days!

A great service offering to refund postage for returns but Im still out of pocket even though the company acknowledged that they had sent wrong one.

So be warned that Paypal clearly dont offer refunds on postage.

See below.....a lesson learned.........if no response call customer service and speak to someone

[leec110]

Good News!

Called Customer service on 0800 358 7911 and once you have got past the automated system and speak to a real person they have managed to refund my postage.

Still no idea why I have not had confirmation emails or a reply from Paypal but happy that it is all resolved.