Basically I had a subscription set up and cancelled it via PayPal automated phone sysytem. The next day I received an email saying the payment had still been taken out, I called PayPal that day who assured me no payment was taken (wasn't appearing on my bank account so I couldn't see if this was true or not) although the woman couldn't explain why I received the email. Anyway over the weekend when checking my bank account I see the payment did go through. Does anyone know the steps to getting a refund as I have tried emailing someone who hasn't read my email as he's come back with a generic reply and I don't really trust the people on the phone know what they're doing. I'm in two minds whether to just report PayPal to the financial ombudsman. Any advice would be greatly appreciated!
