No transaction ID, no Sub topic option

[besmir]

Hi!
I'm trying to refund my money for a transaction i did because the seller dissappeared. 
PAYPAL IS NOT HELPFUL AT ALL!!!

It's almost impossible to send them an email because the sub topic at message box does not work.

It is said that i can find the transaction ID in my email after i made the payment but i cant find any except the recept ID in my email.

[kernowlass]

Sounds like you paid as a guest buyer rather than logging in to your paypal account, in which case you won't have a transaction id.

You can still open a dispute though BUT you have to contact customer services and they will do it for you.

Click on the words "Contact us" at the bottom of paypal pages > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent.

OR have you considered contacting Customer Service via Facebook or Twitter?

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.