Item not received

[DreamStealer]

Hello guys, I have bought a game from a seller through Paypal and I haven't received the item even after 2 weeks. So, I filed a complaint on PayPal stating that I haven't received it and would like to cancel and reject the order with a refund of the amount I paid. Now the seller has responded that I downloaded the game some how when it was clearly mentioned during the purchase that I was paying for Goods/product and not service. Besides there is no proof from the seller that he/she has posted the item in any manner to me. Well, the problem is I just received an Email from Paypal stating that they have received a reply from seller providing the tracking number and that PayPal hasn't verified it yet. The tracking number he provided was "

• Item delivered online tracking # Download Complete". Now on PayPal page it says "Action required" but there is no option in the page that lets me reply to this situation? What am I supposed to do? Please guide me through this situation and pardon me in advance for any errors as I am new to the community.

[DJLarBear]

Literally the same thing happened to me... Was paying for an online good and it says the same thing lol.

[kernowlass]

@DreamStealer

That is a standard message that you get when a seller supplies a tracking number.

They are allowing you to close the dispute if you are happy with the tracking number OR allowing you to change it if you have received the item and it is not as described.

If NEITHER of those options apply then you need do nothing and the claim continues.

Once the deadline has been reached (normally 10 days from the dispute being escalated to a claim), paypal check the tracking number to see if the item has been delivered to your address and if not then they refund / review within 48 hours of the deadline being reached.

HOWEVER a lot depends on whether you DID in fact order a physical item OR a virtual item.