Hi, I wondered if anybody using paypal could offer me some information.
I saw an iPhone being advertised on ebay as an auction. I contacted the seller, and we were able to agree for him to sell it to me for £375 (best offer) however as he did not have a best offer option, he needed to close the auction to stop others bidding. I paid for the phone immediately via paypal, and he has said that he sent the phone. Realistically, it would have been ideal to post the phone with recorded delivery, but he claimed he always sends items with royal mail first class and has never had any problems. Typically, he does now!
I have contacted him to inform him that over a week later, my phone still has not arrived and expressing that he must issue me a refund. Evidently, he is liable for not sending such an expensive item with recorded post as he does not have a tracking number, and the post office have also told him that they cannot give any information without this code.
He is adament that he is 'in the same boat' as me as he will now have lost out, and although I appreciate this, it is his fault for not covering himself with postage. He seems to be reluctant to offer my refund, so I have set up a dispute via paypal.
What I would like to know is, what are my chances of receiving my refund? It is a LOT of moneywhich I cannot afford to let slip away. Also, what is the standard procedure? How long does a refund usually take? I understand that the dispute can take upto twenty days for us to resolve the issue, but if he still does not agree, what happens next? Can he get away with not refunding my money?
I would appreciate as much knowledge and advise that people are willing to offer. Thanks in advance.
