Had a transaction cancelled when will the money go back into my bank ?

[sea13]

 I paid asos.com twice by mistake and the money was taken from my bank but one of the transactions was still pending i have had the transaction cancelled on the phone but the money hasnt gone back to my account, anyone know how long it takes to arrive please 

[minty1]

Hi sea

If the payment is still pending it has to state completed first before the refund can be issued, once complete could take up to 7 days

[kernowlass]

When you pay a company rather than an ebay seller or individual it is always pending until the company processes your order and captures the pending payment.

However the pending payment is normally not taken until captured. 

[paelavong]

It depends on when the money was taken out

if you use:

PayPal balance/Bank it would go back to PayPal balance.

Card it'll be credited back to the card that will take 5-7 working days not more than 1 billing cycle as it depends on how fast your card issuer process refunds.

possible reason as to why it's pending is

Your merchant/other party refunded you via eCheck that would take 5-7 working days for clearing and it'll suck if it failed