Hi ya, can anyone help me please? I have just given someone my email address to receive a payment from them, I went to check the payment, it wasn't there then I realised I had left the underscore out of my email address. I don't want them wasting anymore time on me finding out how to get their money back so I want to help them instead. The money has been sent, how can they get it back.
Any information and help would be greatly received.
Contact your buyers and ask them to see what it says in there paypal accounts either: 1. Unclaimed with a cancel option. 2. Unclaimed. 3 Completed. If its: 1. Then ask them to cancel the payment but tell them that it will take a few days to go back to their funding source if they funded their original payment with a debit or credit card. Then get them to use the "send money" > Goods option and pay to your email address. Or you can invoice them. 2. If there is no cancel option then the buyer will get their money back automatically 30 days after paying if it remains unclaimed. You will need to sort out between you if you want to still go ahead with the sale or cancel it. 3. If its completed then come back for more advice.
Advice is voluntary. Kudos / Solution appreciated.
