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AT52
New Community Member

I placed and order with sports direct and selected to pay via paypal. All details were taken, but then received message saying there had been an error and needed to select an alternative method of payment. I select then to pay by debit card, put the details in and confirmed payment and received email from them to confirm that order had been accepted. I then received an email from paypal advising pending payment with sports direct.

I have checked my paypal account and showing that the payment is pending. I don't want to be paying for the goods from sports direct twice. Is there a way I can double check that this payment will not be taken, or can I cancel the pending payment on paypal account?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

When you pay a company (rather than an ebay seller or individual), then it is always pending until that company processes your order and captures the pending payment.

 

If they don't process that order or in your case have processed a separate one then the pending status times out at 30 days post-payment.


Advice is voluntary.
Kudos / Solution appreciated.
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