Closing an open case before a refund is made

Jaxonkin
Contributor
Contributor

Hello,

My seller who is in China is asking me to first close an open case in eBay before he can do my refund on PayPal. I am not very sure if I should do that because what is I close the case and he does not refund me? What next?

Is he right by asking me to close the open case before he can do a refund?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

Noooooooo if you close it then you won't hear from him again, he is trying to scam you.

 

Once a case is closed you can't re-open it.

 

There is no reason why he can't refund you which will then close the dispute AFTER he has done so.

 

Let the claim continue.


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Jaxonkin
Contributor
Contributor

Thank you kernowlass.

 

That is what I thought. I have written back to them telling them that I will not be comfortable closing the case before my refund is done. Also that I dont think the open case on eBay and the refund at PayPal have any connection at all.

 

I am so frustrated by these guys.

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